I Don't Know What's Next, and That's Fine
It's been about five months since I last posted anything here. I wish I could say I've been busy traveling the world, discovering myself, or finally becoming the kind of adult who folds laundry immediately after it comes out of the dryer. Instead, I've mostly been working. A lot. The biggest change this year has been at work. Not because my responsibilities suddenly changed, but because the work I've been doing for years is finally becoming visible. For a long time, I felt like I was constantly pointing out inefficiencies, gaps, and problems that nobody else seemed particularly concerned about. Then leadership changes happened, and I suddenly found myself in a position where I could start digging into how things actually operated. As it turns out, I wasn't imagining things. There were very few processes. Very few documented procedures. A lot of institutional knowledge lived inside people's heads. Many efforts were focused on visibility rather than measurable res...
